Press Release: California Chiropractic Association and One Call/Align Networks Settle Federal Lawsuit

Media Contact: Dawn Benton MBA
CalChiro Executive Vice President & CEO



California Chiropractic Association and One Call/Align Networks Settle Federal Lawsuit


Sacramento, Calif. – April 28, 2020 – The California Chiropractic Association (CalChiro) announces that in September 2019 it reached a resolution of the lawsuit brought in August of 2018 by CalChiro regarding One Call’s business procedures.

Per the terms of the settlement agreement, One Call made various changes to certain of its business practices in California, or confirmed that it already had such practices in place, which CalChiro believes will result in improved service to the state’s injured workers and chiropractors. These changes include among things:

  • Modifications to One Call’s patient referral and authorization process;
  • Increased transparency of how One Call ranks and scores the quality of chiropractors;
  • An enhanced electronic billing and payment system for chiropractors.

For a summary of these practice changes, please click HERE for the One Call Business Practices Changes Summary.

One Call and CalChiro also agreed to a dispute resolution process to assist Chiropractors with any complaints regarding One Call’s compliance with the settlement agreement. For the full compliance dispute process agreement, click HERE. Chiropractors may initiate this process themselves OR by contacting Dawn Benton Executive Vice President & CEO, CalChiro for assistance.

In accordance with the settlement terms, One Call will pay for the costs of the compliance officer for all compliance disputes made in good faith.

CalChiro is pleased with the resolution of this case and the improvements it promises for injured workers, chiropractors and employers.

Thank you for all your support! Here is to your excellence and patient advocacy!

About California Chiropractic Association
Established in 1928, CalChiro is a not-for-profit organization supporting thousands of doctors of chiropractic and students across California. Visit; call 916.648.2727. Social Media: Facebook, Twitter, Instagram, YouTube.

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