New Freshdesk Ticketing System

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As we transition to this new member service, we will be implementing a new ticketing system in order to expedite our services. The Freshdesk ticketing system is a platform that allows you to submit your question, which automatically gets routed to the appropriate expert. From there, you can track the status of your ticket and communicate with your expert. It also allows you to view any past ticket information all in one convenient location. What about calling the Cal Chiro Member Resource Center? We’re evaluating the best way to handle phone calls and still provide the best member experience. For now, you are welcome to call and we will submit a Freshdesk ticket for you. Since our experts are also practicing doctors, filling out a ticket avoids having to play phone tag and provides you a written response to your issue. We look forward to continuing to offer the best for our members and can’t wait for you to enjoy the newest benefit of being a Cal Chiro Member!