5 Ways to Engage Patients on Facebook During COVID-19
PerfectPatients - April 27, 2020

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You might feel helpless as appointments are cancelled or you close your practice doors temporarily to practice social distancing.

But one way to stay top-of-mind with your patients and help them maintain healthy habits is through social media. Especially now, your patients are spending a lot of time on social media sites like Facebook and Instagram. It’s how many people get their news and stay connected with friends and family during this period of isolation.

If you haven’t been active on social media, now is a good time to jump in. And if you are active on social media, but looking for new ideas as to what to post, continue reading for COVID-19 Facebook post suggestions and ideas to keep your patients engaged.

1. OVER-COMMUNICATE YOUR OPERATING HOURS

Everything is in flux right now. Regulations and personal choices change day-to-day. Be sure to keep your patients up-to-date on your current operating hours on your website and social media. Let them know what you’re doing to help keep them safe (extra cleaning measures, spacing out appointments, etc.) and how they can schedule an appointment. Make it as easy as possible.

Also, if you haven’t yet added a COVID-19 message to your website, now is the time. If you are a Perfect Patients client, click here to select a message and we’ll add it to your site.

2. EXPRESS YOUR GRATITUDE

We’re all being inundated with statistics, fear, and anxiety-provoking information. As Robin Sharma wisely claims, “Gratitude is the antidote to fear.” So, be a shining light during this time. Get in the habit of sharing a gratitude post at least once per week. (#ThankfulThursday perhaps?)

And encourage your followers to comment with what they’re thankful for. You’ll be amazed at the positive impact this can have on not only your followers, but yourself. Let’s surround ourselves with gratitude and get through this together.

3. SUPPORT YOUR COMMUNITY

A silver lining in times of crisis is often seeing how communities come together to support one another. Don’t be shy about sharing what you’re doing to help others or spotlight staff members or patients who are doing good. Give a shoutout to all the “essential” workers in your community, spotlight a patient who is doing something remarkable, or find ways to support other local businesses.

Dr. Chris Boman came up with a clever way to give back to his patients while encouraging them to support local businesses. He opened up tabs at local restaurants and coffee shops, say $100. He then posted on social media that if his followers visit one of those establishments and mention his name, they’ll use his tab to give the customer $10-$15 off their order.

Another way to promote community engagement is to partner with other local business owners to do a social media giveaway. You all cross-promote each other via the giveaway post, get a ton of engagement from your followers, and spread some joy in the process!

Social media is also a great place to share community resources that might be of value to your followers.

  • What is your town doing to help those affected by job loss?
  • Are there online resources for kids that your followers who are now working from home with their kids would find helpful?
  • Share, share, share!

4. RELEVANT HEALTH AND WELLNESS TIPS

In addition to videos, posts with eye-catching graphics and health and wellness tips are an easy way to stay connected with your patients.

Keep it relevant to what your patients need right now and ask for engagement (i.e. “Share your favorite healthy recipe below!” Or “How are you keeping your kids active at home?”). This is the time to foster a sense of community among your social media followers.

5. FACEBOOK LIVE VIDEO

Be present for your patients by stepping in front of the camera on social media. Share exercises and stretches that your patients can do at home. Offer your best tips and tricks for staying active and eating right. Your patients will appreciate that you’re using your platform to spread positivity during these troubled times.

Facebook and Instagram both have “live” video options that are great for reaching your patients. You can also pre-record a video and post it.

We know that stepping in front of the camera can feel awkward. But you’re not looking for perfection here. You’re looking to show up as human for your patients. Include your kids or spouse to help you demonstrate stretches or exercises. Have fun with it.

Share your videos at the same time each day so your followers have something to look forward to. This is a time to help and a time to be understanding. Take this opportunity to be an oasis of calm during the storm.

CLICK HERE to read this article on PerfectPatients’ website.